Refund policy

Free returns within 14 days You can return unused slippers within 14 days of delivery. Return shipping is on us. To start a return, email support@squishpaws.com with your order number. We reply within 24 hours and tell you how to send them back. Once we receive your return, we'll send you a different size or give you a full refund, whichever you prefer.

Wrong size Too small or too big? Email us within 14 days of delivery. Send back the unused pair and we'll ship the size you need, free.

What we can't take back Slippers that have been worn outside, washed, or damaged after delivery.

Damaged, faulty or wrong item If your slippers arrive damaged, faulty or aren't what you ordered, email support@squishpaws.com within 72 hours of delivery with:

your order number
clear photos of the slippers and the problem
a photo of the package, if it was damaged in shipping

We'll send you a free replacement or a full refund, whichever you prefer. You don't need to send the item back unless we ask.

Cancellations You can cancel your order for a full refund until it ships. Email us with your order number as soon as possible. Once your order has a tracking number, it can't be cancelled, but you can still return it after delivery.

Late or missing orders If your order hasn't arrived within 30 days of the date you ordered, email us and we'll send it again or refund you, whichever you prefer.

Refunds Refunds include everything you paid, shipping included. Approved refunds go back to your original payment method within 5–10 business days.

Late or missing refunds If you haven't received your refund within 5–10 business days: