Privacy policy

Last updated: November 10, 2026

The short version: We use your information to process your order and send you order updates. We only send offers by email or text if you ask for them, and you can unsubscribe anytime. We never sell your information. The details are below.

Squishpaws operates this website and online store, including our emails, text messages and customer support (together, the "Services"). Our store is powered by Shopify.

This Privacy Policy explains how we collect, use, share and protect personal information when you visit the Services, create an account, make a purchase, subscribe to our emails or texts, or contact us. By using the Services, you acknowledge that you have read this policy.

  1. Personal information we collect

"Personal information" means information that identifies you or can reasonably be linked to you.

Contact and order information

  • Name
  • Email address
  • Phone number, if provided
  • Billing and shipping address
  • Products ordered, order history, cancellations, returns and refunds
  • Payment confirmation and limited payment details from our payment providers

Full payment-card information is handled by Shopify's checkout and its payment providers. Squishpaws never sees or stores it.

Account information If you create an account: your login details, saved addresses, order history and account settings.

Marketing preferences

  • Email and text subscription status
  • Cookie and advertising choices
  • Records of your consent and of any unsubscribe

Communications Messages you send us, including return requests, damage claims and support requests.

Device and usage information

  • IP address, browser and device type
  • Pages viewed and how you arrived at our site
  • Dates and times of visits
  • Cart and checkout activity
  • Interactions with our emails, texts and ads
  1. How we collect it
  • Directly from you: when you place an order, create an account, subscribe or contact us.
  • Automatically: through cookies, pixels and similar technologies.
  • From service providers: that help us run the store, process payments, fulfil orders, send emails and texts, and measure our marketing.
  • From advertising partners: such as Meta and TikTok, where permitted by law and your privacy choices.
  1. How we use it

Your order and account

  • Process payments, ship your order and send tracking details
  • Handle cancellations, returns, size exchanges, replacements and refunds
  • Manage your account, if you have one
  • Answer your questions

Marketing

  • Send new designs and offers by email or text, only if you subscribed. Subscribing is never required to buy.
  • Measure our advertising and show ads that may interest you, including through the Meta pixel and TikTok pixel, where permitted.

Security Prevent fraud, spam and misuse of the Services and protect accounts.

Legal and business needs Keep tax and accounting records, comply with the law and protect our rights.

  1. Cookies and similar technologies

We use cookies, pixels and similar technologies to keep your cart working, keep you signed in, remember your preferences, protect the store, understand traffic and measure our marketing.

Some are necessary for the site to work. Others, such as analytics and advertising cookies, may be optional depending on where you live. Where required, we ask for your consent first. You can manage your choices through our cookie banner or your browser settings.

  1. Emails and text messages
  • Order emails are sent because you placed an order.
  • Offers and new designs are only sent if you subscribed. You can unsubscribe from emails at any time using the link in any marketing email.
  • Text messages are only sent if you opted in. Reply STOP to any text to stop them. Message and data rates may apply.

We process unsubscribe requests promptly, and always within 10 business days. Unsubscribing from marketing doesn't stop necessary messages about an order.

  1. How we share personal information

We don't sell your personal information for money. We share it only as needed to provide the Services:

  • Shopify, which hosts our store, checkout and customer accounts
  • Service providers that help with payment processing, fulfilment, shipping, email and text delivery, hosting, analytics and customer support
  • Our suppliers and carriers, who receive your name and shipping address so they can deliver your order
  • Advertising partners, such as Meta and TikTok, to measure and show our ads
  • Legal reasons: when required by law, or to prevent fraud or protect our rights
  • Business transfers: if our business is sold or reorganized

Depending on where you live, some advertising-related sharing may be legally considered a "sale" or "sharing" of personal information, or "targeted advertising", even though no money changes hands. You can opt out through the "Your privacy choices" link or cookie controls on our site, a Global Privacy Control signal from your browser, or by contacting us.

  1. Shopify

Information you submit through the Services is sent to Shopify and may be processed by Shopify in other countries. You can learn more in the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

  1. How long we keep it
  • Orders: order records are kept as long as tax and accounting laws require.
  • Accounts: kept until you ask us to delete your account.
  • Unsubscribes: we keep a record of your choice so we can keep respecting it.

When information is no longer needed, we delete or anonymize it. Copies may remain in backups for a short time until they are replaced.

  1. Security

We use reasonable administrative, technical and organizational safeguards to protect personal information. No method of storage or transmission is completely secure. If you have an account, keep your login details private.

  1. Your privacy rights

Depending on where you live, you may have the right to:

  • access the personal information we hold about you
  • correct it
  • ask us to delete it
  • withdraw your consent
  • opt out of targeted advertising or the "sale" or "sharing" of your information
  • file a complaint with a privacy authority

To make a request, email support@squishpaws.com. We may need to confirm your identity first, and we'll reply within 30 days. We won't treat you differently for using your rights.

  1. International transfers

Our service providers may store or process personal information outside the country where you live. Those countries may have different privacy laws.

  1. Children

The Services are not directed to children under 16, and we don't knowingly collect their personal information. If you believe a child has given us personal information, contact us and we'll delete it.

  1. Complaints

If you have a concern, please contact us first so we can try to resolve it. 

  1. Changes to this policy

We may update this policy from time to time. When we do, we'll change the "Last updated" date above and give additional notice where required.

  1. Contact us

For questions about this policy or your privacy rights, email support@squishpaws.com.